The On Purpose Business free essay sample

A review of The On Purpose Business by Kevin McCarthy about good customer service. This paper examines good business ethics and customer service as presented in this book. The book explains to a business owner that he can still provide good customer service without compromising on ones profits. The paper also quotes some of the anecdotes from the book. The book started with a story entitled, The Interview, wherein the author quotes Bill OBrien, former CEO of the Hanover Insurance Company, at the start of the chapter: [t[here are two fundamentally differing views of human nature and work. The objective view sees work as a source of economic means. The subjective view is concerned with the effects of work on the person. By the end of the 21st century, quality will become commodity, and companies will be distinguished by the wholeness of their people (McCarthy 21). This quote defines the wholeness of what the book is, and true enough, the story that followed after this well- thought of excerpt from OBrien resembles the situation the characters of the first story are in. We will write a custom essay sample on The On Purpose Business or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page